Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
Salesforce has acquired Fin, an AI customer service platform, for an estimated $3.6 billion. This strategic move aims to significantly enhance Salesforce's existing enterprise platform, Agentforce, which enables businesses to develop custom AI agents for task automation. The…
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