At UnitedHealth Group Inc., artificial intelligence reads aloud summaries of medical charts as nurses drive to patients’ homes. It listens to millions of customer calls to find the causes of complaints. One trial even has AI agents calling doctors’ offices to…
UnitedHealth Group is investing $3 billion into artificial intelligence to streamline operations and enhance patient care. AI is being used to summarize medical charts for nurses, analyze customer calls for common complaints, and even automate calls to doctors' offices. This…
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